Remote Technical Support provides access to a factory-trained VIC engineer via email or telephone for assistance with your questions and troubleshooting. VIC technical engineers are here to help diagnose issues over the telephone so that you can get back to production quickly.
On-site Labor Support is field service that is performed by a factory-trained VIC engineer at your facility. The VIC Field Service program provides unparalleled process application expertise directly to your production line. On-site services can include evaluation, repair, or maintenance. VIC’s service centers in the USA, Mexico and Europe permit rapid response—typically within 24 hours of request.