Remote Technical Assistance and On-Site Work Support
REMOTE TECHNICAL SUPPORT
Remote Technical Support provides access to a factory-trained VIC engineer via email or phone to assist with your questions and troubleshooting. VIC technical engineers help diagnose issues by phone so you can get back to production quickly.
ON-SITE WORK SUPPORT
On-Site Labor Support is a field service provided by a factory-trained VIC engineer at your facility. The VIC Field Service program delivers unmatched experience in applying processes directly on your production line. On-site services can include evaluation, repair, or maintenance. VIC service centers in the U.S., Mexico, and Europe enable fast response, usually within 24 hours of the request.